According to the court document, plaintiff Martin Kelledy filed suits against Dunkin’ Brands, Inc. and Dunkin’ Brand Group Inc. in early 2023. He alleged that the Dunkin’ app had included “undisclosed charges” in his order totals, with said charges “nowhere itemized or disclosed.” Kelledy gave a specific example of ordering a Dunkin’ coffee for $3.69 and a bagel for $3.09, totaling $6.78 before tax. However, the app allegedly listed his pre-tax total as $8.03, meaning he was charged an additional $1.25 for some “undisclosed reason.”
Per the lawsuit, Kelledy claimed to have reached out to Dunkin’ about the issue, only for the chain to “[deny] responsibility” and “[make] no offer to explain the undisclosed charges.” He further requested an apology statement from Dunkin’, $25 in damages (in addition to coverage of attorney fees), and, of course, an explanation of the “undisclosed charges.”
Kelledy might not be the only person who suspects a difference in prices. While no one else appears to have filed a legal complaint, last year, a Reddit user wondered whether pickup orders are more expensive on the Dunkin’ app. They claimed their go-to order cost an extra $1.50. Other users recalled noticing a $2 or $3 increase for app-based while one person suggested that any differences resulted from a glitch.